> For the complete documentation index, see [llms.txt](https://vitrina-blogerov.gitbook.io/bloggers-showcase/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://vitrina-blogerov.gitbook.io/bloggers-showcase/product-docs/product-docs-en/possible-errors/the-domain-does-not-open-after-installation.md).

# The domain does not open after installation

Installation completed, but the site does not open by domain, or an old hosting page opens instead of the platform.

### Symptoms

* the browser says that the site is unavailable;
* an old hosting placeholder page opens;
* the domain points to another server;
* the storefront opens only by IP or does not open at all;
* Telegram Mini App cannot load the catalog.

### Possible causes

{% tabs %}
{% tab title="DNS" %}
The domain's A record does not point to the new server's IP, or DNS has not yet updated.
{% endtab %}

{% tab title="Firewall" %}
The hosting provider's external firewall or security group is blocking the ports `80` and `443`.
{% endtab %}

{% tab title="Old service" %}
An old site, old control panel, or another reverse proxy is still running on the domain.
{% endtab %}
{% endtabs %}

### What to check

Check the server IP:

```bash
curl -4 ifconfig.me
```

Check where the domain points:

```bash
dig +short example.com
```

Check edge:

```bash
sudo /opt/bloggers_platform/manager.sh status
```

### How to fix it

1. Make sure the domain's A record points to this server's IP.
2. Open the TCP ports `80` and `443` in the hosting control panel.
3. Wait for DNS to update if the record was changed recently.
4. Restart edge if DNS and firewall have already been fixed:

```bash
sudo /opt/bloggers_platform/manager.sh restart
```

{% hint style="info" %}
DNS may not update instantly. Sometimes after changing the record, you need to wait even if the installation has already completed successfully.
{% endhint %}

### When to contact support

If the domain points to the correct IP, the ports are open, but the site does not respond, attach the output of `manager.sh status` and the last lines of the edge logs.


---

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