> For the complete documentation index, see [llms.txt](https://vitrina-blogerov.gitbook.io/bloggers-showcase/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://vitrina-blogerov.gitbook.io/bloggers-showcase/product-docs/product-docs-en/possible-errors/the-admin-panel-does-not-accept-the-login.md).

# The admin panel does not accept the login

The admin panel reports an incorrect login or password, and after several attempts asks you to try again later.

### Symptoms

* cannot log in to `/admin`;
* the password is definitely entered correctly, but the admin panel does not accept the login;
* a message appears about too many attempts;
* after resetting the password, login is still temporarily restricted.

### Possible causes

* incorrect login;
* incorrect password;
* a different keyboard layout is enabled;
* the password was copied with an extra space;
* temporary brute-force protection has been triggered;
* the password was changed in another language version, while the login is being attempted in the current one.

### What to check

Make sure the correct language version is open:

```
https://example.com/bloggers/ru/admin
https://example.com/bloggers/en/admin
```

Check that the login and password belong specifically to this version.

### How to fix it

1. Wait about 30 minutes after the attempt block.
2. Check the keyboard layout, case, and spaces.
3. If the password is lost, use the administrator change utility.

Example for the Russian version:

```bash
cd /opt/bloggers_platform/apps/ru
sudo docker compose -p bloggers_ru -f docker-compose.yml -f docker-compose.edge.yml exec -T backend python reset_admin.py new_admin new_password
```

{% hint style="warning" %}
Administrators are stored separately in each language version. Changing the password in `ru` does not change the password in `en`, `zh` or `ar`.
{% endhint %}

### When to contact support

If login is impossible after resetting the password, logs are needed `backend` for the selected language version.


---

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